Quality management approach
IQM Akademi aims to conduct personnel certification activities in alignment with TS EN ISO/IEC 17024, MYK rules, TÜRKAK accreditation requirements, current national qualifications and controlled internal procedures.
Measurable quality objectives
- Maintain complete and traceable examination and assessment records.
- Protect certification decisions through role separation and impartiality controls.
- Handle objections, complaints and feedback through defined responsibilities and timeframes.
- Keep authorisation scope, fees, revisions and public information current.
- Track risks, nonconformities and improvements within the management system.
Continual improvement
Internal reviews, feedback, audit results and process performance are used to plan corrective and improvement actions. Website information is maintained in alignment with controlled corporate documents.